Customer Success Expert
Join our fast-growing team!
Are you passionate about helping customers succeed? Do you thrive in a dynamic, fast-paced environment? At Responsum, we’re on a mission to revolutionize compliance and operational efficiency, and we need YOU to help our customers achieve their goals!
Zaventem, Belgium
Full-time
English, French and/or Dutch
Job overview
As our new colleague, you’ll be the go-to expert for setting up and implementing Responsum for our clients. You’ll work hand-in-hand with our Sales and Customer Success teams, providing technical expertise, guiding customers through onboarding, and offering top-notch consulting services to ensure they get the most out of our platform.
This is not just another job—it’s an exciting opportunity to play a key role in a fast-growing company where your impact truly matters! You’ll combine technical implementation, strategic consulting, and close collaboration with internal teams to drive success—both for our customers and for Responsum.
Your mission
Consulting & advisory
Be the go-to expert for data protection!
- Become a trusted advisor, guiding customers on best practices to optimize their privacy and compliance strategies.
- Conduct assessments and gap analyses, providing actionable insights to strengthen their data protection posture.
- Stay ahead of global data protection regulations and proactively help customers adapt to remain fully compliant.
Implementation team
Lead the way in seamless onboarding!
- Own the process – lead implementation projects from start to finish, ensuring smooth execution and customer success.
- Oversee the integration of Responsum, tailoring the platform to meet unique customer needs.
- Deliver hands-on training and ongoing support, ensuring customers feel confident and empowered with the platform.
- Be the go-to problem solver, handling challenges and escalating when necessary to keep projects on track.
Sales support
Help win new customers with your expertise!
- Team up with Sales during the pre-sales phase, delivering expert product demos that showcase Responsum’s value.
- Assist in scoping customer requirements, crafting compelling proposals and RFP responses.
- Support Proof of Concept (PoC) projects, helping prospective clients experience first-hand how Responsum transforms their compliance processes.
Customer success
Build lasting relationships and drive growth!
- Foster strong customer relationships, ensuring they remain engaged, satisfied, and long-term partners.
- Guide new customers through seamless onboarding, equipping them with training and best practices for success.
- Proactively identify upsell and expansion opportunities, working closely with sales to drive renewals and growth.
- Be the voice of the customer, gathering feedback and collaborating with internal teams to refine and improve Responsum.
Are you ready to make a real impact? Join us and help our customers thrive!
What you bring to the table
2-3 years of experience in a similar role, with a passion for customers and problem-solving.
A proven track record in customer-facing roles, showcasing exceptional communication and consulting skills.
Sharp analytical and troubleshooting abilities, with a knack for identifying and solving challenges efficiently.
A natural relationship builder, experienced in engaging with customers and driving long-term success.
Knowledge of Data Protection (GDPR) – you understand compliance and can guide customers through best practices.
(Bonus!) Basic knowledge of Information Security (ISO 27001) – an added plus to help customers strengthen their security posture.
Languages: English + Dutch and/or French.
A fast-growing, innovative environment
Be part of a dynamic company where your ideas matter and your impact is real!
Competitive salary & benefits
We value your hard work and dedication with a great compensation package. 💰
Learning & growth opportunities
Access training, mentorship, and career development to help you grow professionally.
Flexible work options
Work from home, the office, or a mix of both—because we believe in work-life balance.
A fun & supportive team
Join an amazing group of colleagues who collaborate, celebrate wins, and support each other.
Meaningful work
Help customers succeed and make a real difference in the world of data protection and compliance.
Cutting-edge technology
Work with innovative tools and solutions that keep you ahead of the curve.
Ready to take your career to the next level?
Join us and be part of something amazing! Fill out the form below and we’ll get back to you asap!
