Handle Data Subject Requests with ease

The GDPR has only been in effect for a few years, but the number of Data Subject Requests will continue to rise as people get more acquainted with them. Although it’s possible to keep track of Data Subject Requests via spreadsheets, it’s not a very sustainable, nor a productive way of working. That’s why RESPONSUM suggests an effortless, automated, and structured approach.


Data Subject Requests explained

The General Data Protection Regulation (GDPR) provides every EU Data Subject certain rights that they can exercise regarding their own Personal Data.

This means that every organization that processes personal data of EU citizens should be able to receive, process and answer Data Subject Rights (DSR) in a timely fashion. If you cannot reply within one month of the receipt of the request, you risk getting fined by the Data Protection Authority. Taking into account the immense amounts of data that companies process every single day, this presents certain challenges that require a structured approach.

Challenges of Data Subject Requests

When it comes to practically dealing with Data Subject Requests, most organizations are still searching for a cost-effective way to handle these requests. These are some of the challenges we encounter most:


This step is oftentimes missed. Even though it poses a great risk of encountering a data breach. E.g.: when the submitter of the request isn’t who he claims to be.

where to look

Data is spread out across an organization, so it’s not always clear for a Data Protection Officer (DPO) where he can find a particular Data Subject’s data.

Getting complete information

Even if you can locate the data of your Data Subject, a lot of DPOs will still have this internal incertitude of whether they now have ALL the personal data.


In larger organizations the DPO can count on his colleagues throughout the organization to follow-up on DSARs. However, with the increasing pressure on organizations, tasks can easily be left aside for too long, at great risk of course.

Handling DSRs in RESPONSUM

The goal of our solution is to make your life as a privacy professional easier. When a Data Subject Request comes in, RESPONSUM guides you through the necessary steps:


Determine the scope of the DSR


Delegate tasks across the organization


Keep a history log of all actions


Send timely reminders for close follow-up


Set up review cycles before answering the DSR

ROPA - Records of Processing Activities

Check out our blog:
A guide to Data Subject Right Requests (DSRR)

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