Customer Success Story
Flying Tiger Copenhagen
Flying Tiger Copenhagen is a global retail brand with a presence in hundreds of locations around the world. With more than 3,000 employees and operations spanning multiple countries, the company handles a wide range of personal and operational data—across teams, systems, and jurisdictions.
Bringing structure, automation, and shared ownership to privacy governance
When Sonja Zell Wiesner stepped into the role of Data Protection Lead, she inherited a fragmented setup. Documentation lived in disconnected systems. Key records like the RoPA were either missing or outdated. Manual processes slowed down daily work, and there was no central system to manage or automate privacy activities. Flying Tiger needed more than a privacy tool—they needed a platform that could bring structure, support collaboration, and scale with the business.
The challenge
Flying Tiger Copenhagen operates hundreds of stores worldwide, handling customer, employee, and operational data across borders. When Sonja Zell Wiesner joined as Data Protection Lead, the setup was fragmented. Documentation was spread across systems, and key records like the RoPA were missing. Processes were manual, inefficient, and hard to scale. With no central governance or automation, Flying Tiger needed a structured approach to manage privacy effectively across teams.
The solution
Responsum centralized Flying Tiger’s privacy operations into one system. Key processes like RoPA, data intake, and documentation were streamlined and made collaborative. Existing workflows were adapted to the platform, while new ones were introduced to enable shared responsibility and automate updates across modules.
Responsum’s forms and role-based access allowed departments to contribute directly, improving documentation accuracy and reducing operational overhead.
"Responsum helped us increase efficiency, accuracy, and structure by up to 80%. We streamlined our processes, improved collaboration through intake forms, and promoted shared responsibility across the entire organization."
Real-world impact
Flying Tiger achieved up to 80% more efficiency and improved accuracy across all privacy processes. “The platform helped streamline operations and gave me peace of mind,” says Zell Wiesner. By shifting ownership across departments, privacy became a shared responsibility. “With promoted user access and intake forms, we’ve built awareness and accountability into daily work.” The structure and automation also aligned better with both internal policies and local DPA expectations. “I can focus on managing the program instead of chasing documentation.”
Why Responsum?
Flying Tiger chose Responsum for its ability to unify and automate privacy operations across a large, distributed organization. The platform’s built-in RoPA and documentation features made it easy to centralize core processes, while customizable intake forms allowed departments to take an active role in maintaining compliance. With clear ownership, operational privacy became easier to scale.
Responsum also helped align Flying Tiger’s workflows with internal expectations and external regulatory requirements, including those from local DPAs. “The platform helps me focus on the big picture without losing control of the details,” says Zell Wiesner.
Overall experience
Responsum became a true partner in Flying Tiger’s privacy transformation. “The team is friendly, solution-oriented, and open to customization,” Zell Wiesner shares. Continuous improvements to the platform have helped eliminate earlier workarounds. Today, Flying Tiger relies on Responsum as a trusted foundation for privacy governance.
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