Cookie statement

Version of this Cookie statement: 1.0  
Date: 20 OCTOBER 2020  

This cookie statement is drafted and managed by RESPONSUM BV.   
RESPONSUM BV has its registered office at Excelsiorlaan 43, 1930 Zaventem, Belgium. For all questions and/or remarks, please contact us at the e-mail address   


RESPONSUM considers it important that you can view, read or experience our website content at any place and at any time via various media platforms. We want you to be able to use interactive features and provide our services tailored to your needs. Therefore RESPONSUM uses online techniques like cookies, scripts and similar technologies (hereafter referred to as ‘cookies’). Cookies help us facilitate the use of the website and improve its functionality, by collecting information of our website visitors via their website usage.  

In this cookie statement, RESPONSUM wishes to inform you what kind of cookies are used and why.   

RESPONSUM can amend the cookie statement at any time. This can happen, for example, in the context of changes to its services or the applicable legislation. The amended statement will then be published on this website and will apply from the moment it is published.   

If the use of certain cookies also involves the processing of "personal data", the Privacy Statement is also applicable.  


A cookie is a small data file that is installed in the browser of your computer or mobile device by the website's server or application. The cookie file contains a unique code which allows to recognize your browser during the visit of the online service or during consecutive, repeated visits. Cookies generally make the interaction between the visitor and the website or application easier and faster and help the visitor to navigate between the different parts of a website or application. They allow us to retain certain settings, such as your language choice or to optimize your user experience.   

There are different types of cookies that can be distinguished according to their origin, function and lifespan (see below).   


  • Essential or strictly necessary cookies
     allow users to navigate through the website and use its essential functions. These cookies enable a service or functionality expressly requested by the user to be provided. These cookies may be placed without your consent. We also recommend that you do not disable these cookies as they may cause to lose basic website functionalitity or access to certain parts of the website. 

  • Functional cookies(preferences)
     ensure that the website functions properly and guarantees faster and more efficient use. These cookies may be placed without your consent. 

This cookie is used to store the language of the website.  
This cookie is used to assign visitor requests to a unique session and link it to your previous visit.  
3 months  
This cookie is used to uniquely identify a visitor and the visits made to each of the website pages.  
1 year  
This cookie enables the live chat function to pop up during a website visit.  
This cookie keeps a log of any conversation made through the website’s live chat function.  
1 day  
This cookie ensures linking the conversation to the same chat operator as previous conversations.  
1 week  

  • Advertising cookies
     allow a website to send personalized advertising messages. We ask your consent before placing these cookies. 
  • Analytic cookies (statistics) 
    collect data about the use of a website such as the number of visitors, the time visitors spend on a web page and error messages. We ask for your consent before placing these cookies.

RESPONSUM uses the following analytic cookies, based on your consent:
Cookie Provider Description Expiration
Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
2 years
Used by Google Analytics to throttle request rate
1 day
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
1 day


Essential and functional cookies cannot be modified because they are necessary to provide our online services. The information we collect through these cookies is always anonymous, which makes identification impossible.  

For other cookies, if applicable, you can choose in the cookie banner that appears when you visit this website whether or not to accept certain cookies.  

Another way to manage the installation of cookies on your device is via your browser settings. You can also remove the already installed cookies from your computer or mobile device at any time. If you choose to disable cookies, you can do so for the browser you use: 
If you use different devices to visit this website, make sure that your cookie preferences are set on the browser of every device.  

Please note that disabling certain cookies may result in the malfunction of related features on the website e.g. certain graphics may not show the way they are meant to, or you may not be able to use certain services.   


It is important to make a distinction between two types of cookies: 
  • First party cookies
Direct or first-party cookies are cookies that RESPONSUM manages and that are specific to the website visited or used.
  • Third-party cookies
Indirect cookies or third-party cookies are cookies that are managed and placed by a third party. These cookies therefore ensure that certain data is transmitted to third parties by your visit to the RESPONSUM website. These may be, for example, cookies from social media platforms.  

In the detailed information on RESPONSUM cookies above (see point 3.) you can find out which cookies are first party and which are third party.  


Cookies can be stored on your computer or mobile device for different periods of time. Depending on the type of cookie, they (and the information they collect) are automatically deleted when you close your browser (these are the so-called "session cookies"), in other cases, these cookies remain stored for a longer period of time and can also be used during a subsequent visit to this website (these are the so-called "permanent cookies").   

Consult the detailed information on RESPONSUM cookies above (point 3.) to know the retention periods.  


RESPONSUM may amend this Cookie Statement in accordance with certain technical, legal or commercial requirements and developments. We will inform you accordingly, taking into account the importance of the changes that have been made. You may find the date on which this Cookie Statement was last modified at the top of this Cookie Statement.